FAQ

Q: Where is Swift Soles located? A: Swift Soles is an online-only sneaker store. You can shop with us anytime, anywhere, from the comfort of your own home.

Q: What kind of sneakers does Swift Soles sell? A: We sell a wide variety of sneakers from all the major brands, including Nike, Adidas, Jordan and more. We carry both limited edition releases and classic styles.

Q: Do you offer free shipping? A: Yes, we offer free shipping on all orders over £200 within the United Kingdom.

Q: What is your return policy? A: We accept returns on items with damages/ defects and unworn items within 14 days of receipt. Shipping charges and fees are excluded from refunds. Simply contact us to initiate the return process.

Q: How can I stay up to date with the latest releases and promotions? A: Follow us on social media and sign up for our email newsletter to be the first to know about new releases, restocks, and promotions.

Q: Can I track my order? A: Yes, we provide tracking information for all orders. You will receive an email with a tracking number once your order has shipped.

Q: Do you offer international shipping? A: Yes, we offer international shipping to most countries. Shipping rates vary depending on the destination.

Q: How can I contact customer service? A: You can reach us via email at support@swiftsoles.com or through our website's contact form. We typically respond to inquiries within 24 hours.

Q: Do you offer any discounts? A: Yes, we offer discounts from time to time. Follow us on social media and sign up for our email newsletter to be notified of any current promotions or discounts.

Q: What payment methods do you accept? A: We accept all major debit/credit cards and Apple Pay.

Q: Do you offer cash on collection? A: Yes, we do accept cash on delivery (COD) however we request you contact us before hand to see if that is a possible for the item you have ordered. If you do not contact us but select cash on delivery at checkout, your order will be cancelled.

We hope this FAQ answers any questions you may have about Swift Soles. Thank you for considering us for your sneaker needs!